Terms of service

TERMS OF SERVICE

Effective Date: [DD/MM/YYYY]

Welcome to NEELVAY. By accessing or using our website, products, and services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Account Terms

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

2. Pricing and Payment

All prices displayed on NEELVAY are listed in Indian Rupees (INR) and are subject to change without prior notice.

We accept payments through secure third-party payment gateways. By placing an order, you authorize us to charge the applicable amount for your purchase, including applicable taxes, shipping charges, and Cash on Delivery (COD) charges where applicable.

3. Product Descriptions

We strive to ensure that all product descriptions, images, colors, and specifications are accurate. However, slight variations in color, texture, and appearance may occur due to photography, lighting, screen settings, and the print-on-demand manufacturing process.

NEELVAY reserves the right to correct any errors, inaccuracies, or omissions and to update product information without prior notice.

4. Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Orders may be canceled due to:

• Product unavailability

• Pricing or technical errors

• Suspected fraudulent activity

• Incomplete or incorrect customer information

• Failure to verify Cash on Delivery (COD) orders when required

If payment has already been made, the amount will be refunded in accordance with our Refund Policy.

5. Shipping and Delivery

Orders are generally processed within 2–4 business days unless otherwise stated.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote delivery locations, or circumstances beyond our control.

NEELVAY is not responsible for delays caused by third-party logistics or courier partners.

6. Returns, Replacements and Exchanges

Returns are accepted only for products that are damaged, defective, or incorrectly delivered.

Returns are not accepted due to size preference or change of mind.

One size exchange is available. Customers are responsible for exchange shipping charges unless the error was on our part.

Please refer to our Refund Policy for complete eligibility and process.

7. Prohibited Uses

You agree not to:

• Use the website for unlawful purposes.

• Violate any applicable laws or regulations.

• Upload harmful software, viruses, or malicious code.

• Attempt unauthorized access to our systems.

• Interfere with the security or functionality of the website.

• Copy, reproduce, distribute, or exploit our content without prior written permission.

Violation of these Terms may result in suspension or termination of access.

8. Intellectual Property

All content on NEELVAY, including logos, artwork, designs, graphics, product images, text, branding, trademarks, and website content, is the exclusive property of NEELVAY and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, NEELVAY shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

10. Third-Party Services

Our website may use trusted third-party services including payment gateways, shipping partners, analytics providers, marketing platforms, Shopify applications, and print-on-demand fulfillment partners.

These services operate under their own terms and privacy policies. NEELVAY is not responsible for their independent practices.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes become effective immediately upon publication on this website.

Continued use of our website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

NEELVAY

Email: support@neelvay.com

 

Business Hours:

Monday – Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed

By accessing or using the NEELVAY website, you acknowledge that you have read, understood, and agreed to these Terms of Service.