Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are typically delivered within 3–5 business days across India. Delivery timelines may vary slightly depending on your location.

2. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available across most serviceable locations in India.

A ₹99 COD handling fee applies to all Cash on Delivery orders.

3. Is shipping free?

Yes. Prepaid orders qualify for FREE shipping.

For Cash on Delivery orders, a ₹99 handling fee is applied.

4. Which payment methods do you accept?

We accept:

- UPI

- Credit & Debit Cards

- Net Banking

- Wallets

- Cash on Delivery (COD)

All online payments are processed through secure payment gateways.

5. Can I return or exchange my order?

Please refer to our Return & Refund Policy for complete details regarding returns, exchanges and eligibility.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

7. What fabric do you use?

Our oversized t-shirts are crafted from 240 GSM premium cotton, designed for comfort, durability and everyday wear.

8. How do I choose the right size?

Please refer to the Size Guide available on each product page before placing your order.

9. How should I wash my t-shirt?

- Machine wash cold

- Wash inside out

- Do not bleach

- Do not tumble dry on high heat

- Iron inside out if required

10. How can I contact NEELVAY?

If you need any assistance, please contact us through our Contact page or email our support team. We are happy to help.